Retailers cannot afford to stay stagnant. Innovation in retail means designing omni-channel programs that become the heart of the organization. It means intelligently and efficiently coordinating services, operations, products, and behaviors to deliver a frictionless, enjoyable customer experience.
We help companies do this by thinking through all aspects of the customer journey. Our technical solutions create efficiencies and value, while our design thinking accomplishes something that is more elusive – an impressed, delighted customer.
86% of retail executives agree that platforms will be the “glue” that brings organizations together in the digital economy, and 52 percent are investing in a comprehensive digital technology platform as part of their overall business strategy.
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At MJD we are striving to give meaning to the digital connections between people. We aim to elicit emotion when someone uses a digital product, experience or platform that we’ve designed and built. It could be something simple like a beautifully designed user interface that makes working with a smartphone exceptionally easy. It could be something hard like creating a Store of the Future where little girls can fall in love with a doll and be inspired to create their own strong path in this big world.
Digital innovation is disrupting entire industries, transforming consumer behavior and influencing the way people interact with brands and products. In our 24/7 world, companies are leveraging digital technologies to create tremendous value, efficiencies and new revenue models while their customers expect ever more personalized and engaging experiences.